ITSMF-International
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Compendium IT Service Management:
terminology list in CHINESE
Version: v1.0
Date: 2004-05-24
This terminology list has been established in 2004, in a project
with participants from China, supplemented with employees from
global service providers that have a Chinese background as well.
Zuo Tianzu of SinoServiceOne has acted as lead auditor, and will
do so during the maintenance part of the life-cycle of this list. Zuo
is also the chief editor of the Chinese edition of ITSM PORTAL.
Reviewers came from organizations like Shanghai Information
Training Center, Microsoft, Wuhan University, China Center of
Information Industry Development, Computer Associates, IBM,
etcetera.
The list is meant to support the dissemination of ITSM knowledge
and information in the Chinese language in such a way that one
common terminology is used in all Chinese speaking communities.
The project to establish this terminology list is an initiative of Jan
van Bon, chief editor of ITSM publications, working in Inform-
IT/Editors & Innovators, and representing ITSMF-NL as vice-chair
in the ITSMF-International Publications Executive Sub Committee.
The resulting list is part of the Compendium IT Service Manageme
This terminology list is available to all at no cost on the condition th
The terminology list is a living document. The team that created thi
本术语由上海翰纬IT管理研究咨询中心翻译提
供,并被国际IT服务管理论坛(itSMF)接受
为ITSM中文术语标准,仅供参考.翰纬不对您
因使用该术语表而产生的结果负任何形式的责
任.有何建议欢迎和我们联系,
www.sinoserviceone.com.
ENGLISH TERMChinese TERM
Absorbed overhead可分摊间接费用
Absorption costing吸收成本法,完全成本法
Acceptance验收
Acceptance environment验收环境
Acceptance test验收测试
Access control访问控制
Accounting会计核算
Accuracy准确度
Action lists行动列表
Activity Based Costing (ABC)作业成本法(ABC)
Adaptive maintenance适应性维护
Additive maintenance补充性维护
Adjustability可调整性
Agreed Service Time (AST)约定服务时段
Alert告警
Alert phase告警阶段
Allocated cost可直接分配成本
Application应用,应用系统
Application maintenance应用维护
Application management应用管理
Application sizing应用选型
Application software应用软件
Apportioned cost待分摊间接成本
Architecture架构
Archive存档
Asset资产
Asset management资产管理
Assurance保证
Attributes属性
Audit审计
Auditability可审计性
Authentication验证
Authenticity真实性
Authorisation授权
Automatic Call Distribution (ACD)自动呼叫转发(系统)(ACD)
Availability可用性
Availability management可用性管理
Availability Management Database (AMDB)可用性管理数据库(AMDB)
Backup备份
Balanced Scorecard (BSC)平衡计分卡
Baseline基线
Baseline security安全基线
Batch processing rate批处理速度
Benchmark标杆
Biometrics生物测定学
BS7799BS7799
Budgeting预算编制
BugBUG(也可形象地译为"臭虫")
Build构建
Building environment构建环境
Business业务,商业
Business capacity management业务能力管理
Business Continuity Management (BCM)业务持续性管理(BCM)
Business function业务功能,业务职能部门
Business Impact Analysis (BIA)业务影响分析(BIA)
Business process业务流程
Business recovery objective业务恢复目标
Business recovery plan framework业务恢复计划框架
Business recovery plans业务恢复计划
Business recovery team业务恢复小组
Business Relationship Management (BRM)业务关系管理(BRM)
Business request业务请求
Business Unit (BU)业务单元(BU)
Bypass临时措施
Call呼叫
Call center呼叫中心
Capacity Database (CDB)能力数据库(CBD)
Capacity management能力管理
Capacity plan能力计划
Capacity planning能力规划
Capital investment appraisal资本投资评估
Capitalization资本化
Category类别,分类
Central point of contact联络中心
Certificate证书
Certification Authority (CA)认证机构(CA)
Certify认证
Change变更
Change Advisory Board (CAB)变更顾问委员会(CAB)
Change Advisory Board /Emergency
Committee (CAB/EC)
变更顾问委员会/应急委员会(CAB/EC)
Change authority变更授权
Change builder变更构建者
Change control变更控制
Change document变更文档
Change history变更历史
Change log变更日志
Change management变更管理
Change manager变更经理
Change model变更模式
Change processing变更处理
Change Record变更记录
Change request变更请求
Chargeable unit计费单元
Charging计费
CI level配置项级别
Clarity易理解性
Classification分类,分级
Clean desk桌面清理,桌面整理
Client客户
Cold stand-by冷支持
Command, control and communications命令,控制和协调
Communication facility通信设备,通信设施
Compatibility兼容性
Completeness完整性
Complexity复杂性
Component Failure Impact Analysis (CFIA)组件故障影响分析(CFIA)
Compromise泄漏
Computer计算机
Computer Aided Systems Engineering
(CASE)
计算机辅助系统工程(CASE)
Computer center计算机中心
Computer operations计算机操作
Computer platform计算机平台
Computer system计算机系统
Computer Telephony Integration (CTI)计算机电话集成(系统)(CTI)
Confidentiality保密性
Confidentiality, Integrity and Availability (CIA)保密性,完整性和可用性(CIA)
Configuration配置
Configuration baseline配置基线
Configuration control配置控制
Configuration documentation配置文档
Configuration identification配置标识
Configuration Item (CI)配置项(CI)
Configuration management配置管理
Configuration Management Database
(CMDB)
配置管理数据库(CMDB)
Configuration management plan配置管理计划
Configuration manager配置经理
Configuration structure配置结构
Configure配置
Connectivity连通性
Contingency manager应急经理
Contingency plan应急计划
Contingency planning应急规划
Contingency planning and control应急规划及控制
Continuity持续性
Continuity manager持续性经理
Continuous availability持续可用性
Continuous operation持续运作
Contract合同
Control控制
Controllability可控性
CookieCookie(也可形象地译为"甜饼",译者注)
Correctability可纠正性
Corrective controls纠正性控制
Corrective maintenance纠正性维护
Corrective measures纠正措施
Cost成本,费用
Cost effectiveness成本效益
Cost management成本管理
Cost unit成本单元
Costing成本核算
Countermeasure防范措施
Cracker骇客
CRAMMCRAMM(英国中央计算机与电信局行风险分析和管
理的方法.译者注)
Crisis危机
Crisis Management危机管理
Cryptanalysis密码分析
Cryptography密码术
Customer客户
Customer liaison客户联络员(即我们通常所指的"客户经理",译者
注)
Customer Relationship Management (CRM)客户关系管理(CRM)
Customer Satisfaction Survey (CSS)客户满意度调查(CSS)
Data数据
Data center数据中心
Data collection数据集
Data infrastructure数据基础架构
Data mining数据挖掘
Data warehouse数据仓库
Database数据库
Decryption解密
Definitive Hardware Store (DHS)最终硬件库(DHS)
Definitive Software Library (DSL)最终软件库(DSL)
Degradability可恢复性
Degradation恢复
Delta release包发布,增量发布
Demand management需求管理
Dependency依赖性
Depreciation折旧
Detection controls检测控制
Detection measures检测措施
Detection time检测时间
Development environment开发环境
Differential charging差别定价
Digital signature数字签名
Direct cost直接成本
Disaster灾难
Disaster recovery灾难恢复
Disaster recovery management灾难恢复管理
Disaster recovery plan灾难恢复计划
Disaster recovery planning灾难恢复规划
Discounted cash flow贴现现金流量模型(DCF)
Discounting 折扣
Distributed computing分布式计算
Distributed system分布式系统
Documentation文档
Domain域
Downsizing规模缩减,向下优化
Downtime (DT)宕机时间(DT)
EDP-auditEDP审计
Effectiveness效果,效益
Efficiency效率
Elapsed time持续时间
Elements of cost成本要素
Emergency release紧急发布
Encipher加密
Encryption加密术
End User终端用户
End User Availability (EUA)终端用户可用性
End User Down Time (EUDT)终端用户宕机时间(EUDT)
End User Processing Time (EUPT)终端用户处理时间
Environment环境
Equipment level配备级别
Error错误
Error control错误控制
Escalation升级
Escalation threshold升级临界(点)
Escrow第三方托管
Evaluation评估,评价
Event事件
Exclusiveness排他性
EXINEXIN(荷兰信息科学考试学院.译者注)
Expert system专家系统
Expert user专家用户
Exploitation开发
External audit外部审计
External target外部目标
Facilities (environmental)(环境方面的)设施
Facilities management设施管理
Failure故障,失效
Fall back后备方案
Fault故障,缺陷
Fault tolerance容错(性)
Fault Tree Analysis (FTA)故障树分析法
Financial management for IT servicesIT服务财务管理
Financial year财务年度
First Line Support见"一线支持"
First time fix rate首次修复率
Fix修复
Fix notes修复说明
Flexibility灵活性
Forward Schedule of Changes (FSC)变更进度计划表(FSC)
Full cost完全成本
Full release整体发布
Functional escalation职能性升级
Functional maintenance功能性维护
Functional management功能管理
Gradual recovery逐步恢复
Hacker黑客
Hard charging实收费用
Hardware硬件
Helpdesk帮助台
Helpfulness帮助性
Hierarchical escalation结构性升级
Hoax恶作剧邮件
Hot stand-by热支持
ICT信息和通讯技术(ICT)
Immediate recovery紧急恢复
Impact影响,影响度
Impact analysis影响分析
Impact code影响度代码
Impact scenario影响情境
Incident事故
Incident call事故呼叫
Incident control事故控制
Incident life cycle事故生命周期
Incident management事故管理
Incident processing事故处理
Incident Report (IR)事故报告(IR)
Indirect cost间接成本
Information信息
Information & Communication Technology
(ICT)
信息与通信技术(ICT)
Information function信息功能
Information security plan信息安全计划
Information security policy信息安全策略
Information system信息系统
Information technology (IT)信息技术(IT)
Information Technology Infrastructure Library
(ITIL)
信息技术基础架构库(ITIL)
Informed customer效益保证人
Infrastructure基础架构,基础设施
Initiator发起人
Install安装
Installability可安装性
Integrated life-cycle management (ILM)集成生命周期管理(ILM)
Integration集成(性)
Integrity完整性
Intelligent customer 见"效益保证人"
Interactive processing rate交互式处理速度
Interconnectivity互联性
Interface接口
Interfaceability互连性
Intermediate recovery中期恢复
International Organisation for Standardization
(ISO)
国际标准化组织(ISO)
Interoperability协同性,互用性
Inventory management存货管理
Invocation (of business recovery plans)启动(业务恢复计划)
Invocation (of stand by arrangements)启动(支持方案)
Invocation and recovery phase启动和恢复阶段
ISO quality standardsISO质量标准
ISO9001ISO 9001
IT信息技术(IT)
IT audit IT审计
IT Availability Metrics Model (ITAMM)IT可用性指标模型(ITAMM)
IT directorateIT委员会
IT infrastructureIT基础架构
IT Infrastructure Library (ITIL)IT基础架构库(ITIL)
IT managerIT经理,IT主管
IT serviceIT服务
IT Service Continuity Management (ITSCM)IT服务持续性管理(ITSCM)
IT service continuity managerIT服务持续性经理
IT service continuity planIT服务持续性计划
IT service continuity planningIT持续性规划
IT Service Management (ITSM)IT服务管理
IT service providerIT服务提供商
ITILIT基础架构库
Key密钥
Key Performance Indicator (KPI)关键绩效(品质,性能)指标
Key Success Factor (KSF)关键成功因素
Knowledge engineering知识工程
Knowledge-based system知识系统
Known Error (KE)已知错误(KE)
Known error database已知错误数据库
Known Error Record (KER) 已知错误记录(KER)
Learnability可学习性
Legacy system遗留系统
Life-cycle生命周期
Life-cycle management生命周期管理
Live environment现场环境
Load加载(量)
Logging登录
Logical control逻辑控制
Logical measure逻辑评测
Maintainability可维护性
Maintenance维护
Maintenance window维护窗口期
Major Incident Management (MIM)重大事件管理
Manageability可管理性
Management管理
Management information管理信息
Marginal Cost边际成本
Matching匹配
Maturity level成熟度
Mean Time Between Failures (MTBF)平均无故障时间(MTBF)
Mean Time Between System Incidents
(MTBSI)
平均系统事故间隔时间(MTBSI)
Mean Time To Repair (MTTR)平均修复时间(MTTR)
Metric指标
Mission statement任务说明(书)
Modeling模拟
Modification更改,调整
Monitoring监控
Network网络
Network Administrator网络管理员
Network Manager网络经理
Nonrepudiation不可否认性
Observation point检查点
Open Systems Interconnection (OSI)开放式系统互联(OSI)
Operability可操作性
Operational运作级
Operational Costs运营成本
Operational Level Agreement (OLA)运作级别协议(OLA)
Operational process运作流程
Operational reliability运作可靠性
Operations运作,运营
Operations department运营部门
Opportunity Cost (or true cost)机会成本(真实成本)
Organisational control组织控制
Organisational measures组织评价
Outsourcing外包
Overheads间接费用
Owner所有者,负责人
Package release包发布,批量发布
Password口令,密码
Patch(打)补丁
Penalty clause处罚条款
Percentage Utilization利用率
Performance绩效,品质,性能,业绩
Performance indicator (PI)绩效(品质,性能)指标(PI)
Performance management绩效(品质,性能)管理
Personal Computer (PC)个人电脑
Physical control物理控制
Physical measures物理措施
Portability可移植性
Post Implementation Review (PIR)实施后评审(PIR)
Preventive controls预防性控制
Preventive maintenance预防性维护
Preventive measures预防措施
Pricing定价
Prime Cost主要成本
PRINCE2PRINCE2
Priority优先级
Private key私钥
Proactive problem management主动性问题管理
Problem问题
Problem analysis问题分析
Problem control问题控制
Problem diagnosis问题诊断
Problem management问题管理
Problem manager问题经理
Problem processing问题处理
Problem Record问题记录
Procedure程序,过程
Process流程
Process control流程控制
Process improvement plan流程改进计划
Process manager流程经理
Process owner流程所有者,流程负责人
Processing rate处理速度
Product产品
Production生产
Production environment生产环境
Production plan生产计划
Program方案
Projected Service Availability (PSA)计划服务可用性(PSA)
Public key公钥
Public Key Infrastructure (PKI)公钥基础设施
Quality质量
Quality assurance (QA)质量保证(QA)
Quality control质量控制
Quality level质量级别
Quality management质量管理
Quality plan质量计划
Quality policy质量政策
Quality surveillance质量监督
Quality system质量系统
Quality system review质量系统评审
Query查询
Reaction time反应时间
Recoverability可恢复性
Recovery恢复
Recovery time恢复时间
Reference Data参考资料
Registration注册,记录,登记
Registration Authority (RA)注册审批机构
Relationships关系
Release发布
Release management发布管理
Release notes发布说明
Release policy发布策略
Release unit发布单元
Reliability可靠性
Repair time修复时间
Repairability可修复性
Replaceability可替换性
Report报告
Repressive controls抑制性控制
Repressive measures抑制性措施
Request for Change (RfC)变更请求(RFC)
Resilience弹性
Resolution解决方案
Resolution time(事件)解决时间
Resource capacity management资源能力管理
Resource cost资源成本
Resource management资源管理
Resource requirements资源需求
Resource unit costs资源单位成本
Resources资源
Response rate响应速度
Response time响应时间
Restoration (of service)(服务)恢复时间
Return On Capital Employment (ROCE)资本回报率(ROCE)
Return On Investment (ROI)投资回报率(ROI)
Return to normal phase恢复正常阶段
Reusability可重用性
Review评审
Revision复核
Risk风险
Risk analysis风险分析
Risk management风险管理
Risk reduction measure风险降低措施
Robustness健壮性
Role角色
Rollout上线
Root Cause根源
Safety安全性
Scalability可伸缩性
Scope范围
Second line support二线支持
Secondment借调
Secret key密钥
Securability安全性
Security安全,安全措施
Security awareness安全意识
Security incident安全事故
Security level安全级别
Security management安全管理
Security manager安全经理
Security plan安全计划
Security policy安全策略
Security Section安全区(或部分)
Self-insurance自我保险
Serial number序列号
Service服务
Service achievement服务成果
Service capacity management服务能力管理
Service catalog服务目录
Service contract服务合同
Service delivery服务提供
Service desk服务台
Service Improvement Program (SIP)服务改进方案(SIP)
Service level服务级别
Service Level Agreement (SLA)服务级别协议
Service level management服务级别管理
Service level manager服务级别经理
Service level report服务级别报告
Service Level Requirements (SLR)服务级别需求(SLR)
Service maintenance objectives服务维护目标
Service management服务管理
Service opening hours服务开放时间
Service point服务处
Service portfolio服务组合
Service profit chain服务利润链
Service provider服务提供商
Service provision服务提供
Service Quality Plan (SQP)服务质量计划(SQP)
Service request服务请求
Service support服务支持
Service window服务时段
Serviceability可服务性
Severity code程度代码
Signature签名
Single Point Of Contact (SPOC)统一联络处
Single Point Of Failure (SPOF)单点故障
SLA Monitoring (SLAM)SLA监控(SLAM)
Smart disc
Software软件
Software control and distribution软件控制与分发
Software environment软件环境
Software item软件项
Spamming兜售邮件(即垃圾邮件,译者注)
Specsheet供需清单
Spoofing欺骗
Standard标准
Standard cost标准成本
Standard costing标准成本法
Standardisation标准化
Stand-by arrangements备用方案
State状态
Steadiness稳定性
Storage occupancy存储占用率
Strategic战略级
Super user超级用户
Support支持
Support center支持中心
Support desk支持台
Surcharging附加费
Surveyability可演示性
System系统
System opening hours系统开放时段
Systems Outage Analysis (SOA)系统故障分析(法)
System software系统软件
Tactical战术级
Technical management技术管理
Technical Observation Post (TOP)技术检查组
Telematics远程信息处理技术
Test environment测试环境
Test, testing测试
Testability易测试性
Third line support三线支持
Third-party supplier第三方供应商
Threat威胁
Tier one support一级支持
Tier three support三级支持
Tier two support二级支持
Timeliness及时性
Tool工具
Total Cost Of Ownership (TCO)总体拥有成本(TCO)
Total Quality Management (TQM)全面质量管理
Traceability可追溯性
Transaction rate交换速度
Transferability可转移性
Transparency透明度
Transportability可移植性
Tree Structures树形结构
Trigger触发器
Trojan horse特洛伊木马
Trusted Third Party (TTP)受信第三方(TTP)
Tuning优化,调整
Underpinning contract (UC)支持合同(UC)
Understandability可理解性
Uninterruptible Power Supply (UPS)不间断电源(UPS)
Unit cost单位成本
Upgrade升级
Upgrade notes升级说明
Uptime正常运行时间,可用时间
Urgency紧急度
Urgent change紧急变更
User用户
User acceptance用户认可度
User support用户支持
User-friendliness用户友好性
Utility Cost Center (UCC)效用成本中心(UCC)
Validity有效性
Variance analysis差异分析
Verifiability可验证性
Verification核实
Version版本
Version control版本控制
Version identifier版本标识符
Version number版本号
Virtual service desk虚拟服务台
Virus病毒
Vital Business Function (VBF)关键业务功能(VBF)
Vulnerability漏洞
Warm stand-by暖支持
Waterline底线
Work In Progress (WIP)未终结任务,未完工任务
Work instruction工作说明(书)
Work-around应急措施
Workflow Diagram (WFD)工作流程图(WFD)
Workflow position工作流状态
Workload工作量,负载
Workload management工作量管理,负载管理
Workplace工作场所
Worm"蠕虫"
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